We have signed up to the new ‘Respect’ ASB charter for housing. This is to show how important we believe it is to offer you a high quality Anti-Social Behaviour (ASB) service, which is accountable to you.

ASB is a key issue for landlords, residents and communities across the country. This voluntary charter was developed with all of these groups and it focuses on the ASB services delivered by landlords.

There are seven ‘commitments’ in the charter. We will continue to review our service to make sure that we meet these standards, show good practice and tailor our service to meet your local needs.

You can now text 80800 free to report Anti-Social Behaviour out-of-hours.

This is a new service that runs alongside the out-of-hours telephone number 0800 075 6699 where you can get help and advice when youneed it most and our offices are closed. Someone will call you back to discuss your concerns and to give practical advice on what you can do.

All reports that are made through the new text service will be passed to the Neighbourhood Teams and you will receive a callback from your Neighbourhood Officer the next day.

October is Black History Month. It provides a wonderful opportunity to celebrate diversity and the contributions of black men and women to British society.

Are you a Swan resident, under 16 years old and interested in drawing, painting or photography?

Why not enter our competition and send us a picture that shows what Black History Month means to you.