The Residents’ Consultative Committees for Essex and for London meet every month with Swan staff to comment on and shape future service delivery. Below is a quick summary of some of the issues the RCCs have considered during their meetings so far this year:

Policies

Both RCCs have approved a number of new/amended policies including Domestic Violence, Tenancy Audit and Complaints handling policies

How Swan are performing

At each meeting, the RCCs keep up to speed with how Swan is performing by receiving reports relating to Community Development activities, Neighbourhood Services and Rent Arrears collection

New Publications

Both RCCs were consulted on the proposed new design of the tenants’ handbook

Service Improvements

A Residents’ Suggestion Scheme has recently been developed following consultation with and approval by the RCCs. Residents were also provided with an update on proposals to review the telephone system at Swan.

Community Grant Applications

The RCCs have responsibility for approving these applications.

Members of the RCCs also attended the recent Service Improvement Away Day.

To find out more about getting involved in your local RCC, please contact a member of the Resident Involvement Team