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Complaints & Compliments

Complaints are welcome, because it helps us to focus on where we need to improve, and compliments let us know what we are doing right.

You can find a feedback form on the Swan website HERE, or use the contact form on this site

You can also find out more about our procedures HERE and on the Swan Website HERE

icon Complaints & Compliments (832.27 kB)

icon Complaints Procedure (Flow Chart) (96.57 kB)

icon Customer Care & Complaints Policy (124.11 kB)
 

And Finally.............

Get a free smoke alarm

get a free smoke alarmWorried you don’t have a smoke alarm - call us for a free one.

You are more than twice as likely to die in a fire at home if you haven't got a smoke alarm.

Most of our new homes are fitted with smoke alarms. If you’re living in an older property and don’t have a smoke alarm, call us to get a free one sent to you on 0300 303 2500 (stocks are limited).

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