Swan’s new Service Standard leaflets are now available in reception areas.  You can also view PDF versions of the leaflets by clicking on the link(s) below.

Following the Short Notice Inspection in January 2010 the Audit Commission recommended that we review our Service Standard Leaflets with the purpose of including additional information for residents and service users.  This task was included in our Short Notice Inspection Action Plan.  Swan consulted with residents and service users in a number of ways throughout this process.  The Plain English Campaign also made a number of changes to ensure that the leaflets are easy to read and understand

• Adaptations - Helping you stay in your home (487.02 kB)
  
•  Anti Social Behaviour - We want you to be safe and secure in your home (495.97 kB)
  
•  Complaints & Compliments Leaflet - How to make a complaint or pay us a compliment (648.93 kB)
  
•  Customer Care - Committed to quality (466.42 kB)
  
•  Equality & Diversity - Making our services accessible to everyone (484.37 kB)
  
•  Estate Services - Putting the care back into caretaking (479.06 kB)
  
•  Leasehold Services - Managing your home together (459.1 kB)
  
•  Lettings & Empty Homes - Making moving easier (483.95 kB)
  
•  Managing your tenancy - knowing your rights (475.71 kB)
  
•  Rent - How you can pay it (488.2 kB)
  
•  Repairs Leaflet - Keeping your home in good condition (482.14 kB)
  
•  Resident Involvement & community development (Getting Involved) (480.48 kB)
  
•  Supported Housing & Floating Support - Towards independent living (669.83 kB)
  

You can also find these leaflets on the Swan Site HERE