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Local Offers
Tuesday, 05 April 2011 07:18

Thumbnail image of Local Offers DocumentHere at Swan we value the input of our residents in helping us to improve our Services. With your feedback we have developed a number of Local Offers and you can find them all in our Local Offers Action Plan.

Local Offers – What are they?

Local offers are additional standards agreed with you, our residents. They are tailored to meet your local needs and priorities, and help us improve our services. An offer may apply to all residents, an estate, or to a group of tenants such as older persons or those with a disability.

These offers have been developed and agreed with residents to make sure we are doing what matters most where you live.

We started consulting with you in June 2010 and the first round of offers will be implemented from April 2011. On the back of this leaflet are the local offers, which will be monitored monthly by mystery shopping, residents’ groups, Residents’ Consultative Committees, Service Improvement Committees and Senior Managers.

For details and how each offer will be monitored see the full action plan (below) or call our Resident Involvement and Community Development Team on 01277 844 242.

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Last Updated on Tuesday, 05 April 2011 07:31
 
There will be only one Swan
Thursday, 28 October 2010 10:45

There will be only one SwanSwan London and Swan Essex are both transferring into Swan Housing Association Ltd. Following our consultation with you, and a fairly complex legal process, this will happen from 1st October 2010.
Last Updated on Thursday, 28 October 2010 10:52
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Swan’s New Service Standard Leaflets
Thursday, 21 October 2010 00:00

Swan’s new Service Standard leaflets are now available in reception areas.  You can also view PDF versions of the leaflets by clicking on the link(s) below.

Following the Short Notice Inspection in January 2010 the Audit Commission recommended that we review our Service Standard Leaflets with the purpose of including additional information for residents and service users.  This task was included in our Short Notice Inspection Action Plan.  Swan consulted with residents and service users in a number of ways throughout this process.  The Plain English Campaign also made a number of changes to ensure that the leaflets are easy to read and understand

You can also find these leaflets on the Swan Site HERE
Last Updated on Thursday, 21 October 2010 17:58
 
Swan Annual Report 2009/10
Thursday, 30 September 2010 12:11

thumbnail of reportThe TSA regulatory framework requires all social housing providers to produce an annual report by 1st October each year. 

Please see the links below for the first new style report which we have worked with residents to produce. A summary version has been posted out to all residents this week.

The report sets out our service offer against each of the 6 national standards, our current performance,  how we plan to get better in 2010/11 and the local offers we have agreed with residents. 

Please take time to look at the new report as it contains a lot of useful information about the work we do. 

Last Updated on Thursday, 30 September 2010 12:24
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