Swan Literature
Copies of leaflets, flyers, and handbooks relating to articles on this site, and/or giving information on services supplied by Swan
Please note:
As from February 2012 - all new documents will be uploaded to the new Web4Residents website
Categories
Swan’s New Service Standard Leaflets ( 13 Files )
Swan’s new Service Standard leaflets are now available in reception areas. You can also download and view PDF versions of the leaflets by clicking on the link(s)
Following the Short Notice Inspection in January 2010 the Audit Commission recommended that we review our Service Standard Leaflets with the purpose of including additional information for residents and service users. This task was included in our Short Notice Inspection Action Plan. Swan consulted with residents and service users in a number of ways throughout this process. The Plain English Campaign also made a number of changes to ensure that the leaflets are easy to read and understand
Documents
Swan’s Decent Homes PLUS
| Date added: | 18/01/2012 |
| Date modified: | 18/01/2012 |
| Filesize: | 2.47 MB |
| Downloads: | 57 |
Swan’s Decent Homes PLUS standard ensures that your home is maintained and improved above the minimum standard set by the Government.
This booklet has been prepared to explain what our standard is...
Local Offers Action Plan
| Date added: | 04/01/2012 |
| Date modified: | 04/01/2012 |
| Filesize: | 871.29 kB |
| Downloads: | 98 |
Local Offers are standards agreed with residents to meet local needs and priorities and aim to improve our services
This leaflet gives you information on our offers so that you know what to expect.
(Updated Jan 2012)
Estate Improvement Funding
| Date added: | 13/12/2011 |
| Date modified: | 13/12/2011 |
| Filesize: | 548.53 kB |
| Downloads: | 90 |
Leaflet & Application for Estate Improvement Funding
Swan’s annual report for residents 2010/11
| Date added: | 29/09/2011 |
| Date modified: | 29/09/2011 |
| Filesize: | 4.59 MB |
| Downloads: | 134 |
Swan is pleased to announce that the 2011 annual report for residents is now available online. Hard copies will be delivered to residents by 1 October 2011.
The aim of our annual report is to let you know how well we performed in 2010/2011 against the Tenant Services Authority Standards.
We have set out what we are doing to meet these standards and provided details of the plans we have developed with residents to improve our services for the coming year.
This report has been agreed by our Resident Consultative Committee and members of the Annual Report Focus Group
Residents Conference 2011 Invite
| Date added: | 27/05/2011 |
| Date modified: | 27/05/2011 |
| Filesize: | 533.51 kB |
| Downloads: | 435 |
Your invitation to the residents conference 2011
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