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Complaints & Compliments
Customer Feedback Co-ordinator

Contact
Address:
Cygnet House, 10 Chrisp Street,
Poplar,
London
E14 6LL

Telephone: 01277 314341
http://www.swan.org.uk/contact/making_a_complaint/

Information: We know we occasionally make mistakes. We know you might feel unhappy about the service we provide. When this happens, making a complaint can help us solve the problem. And by solving the problem, we can learn from our mistakes to make sure the same problem doesn’t arise again. This will help us to improve the services we give to all our residents.

You can find out more on our Complaints Procedure HERE (including a flow chart on how the procedure works and links to leaflets you can download)