Mediation is where an independent person helps if you are in dispute or conflict with a neighbour. The Mediator will not take sides and does not judge anybody. The service is free of charge.

Mediation helps to sort out any dispute, conflict or misunderstanding. They do it in a safe, confidential, non-confrontational and non-judgemental way. The aim is to work out a way forward that best serves the interests of both of you.

You do not have to meet or sit with your neighbour as the Mediator can see you both separately.

A trained Mediator can see you in the comfort of your home or in a neutral place. They will go through the issues you have with your neighbour and help you come to an agreement on the way forward.

Does mediation work?

The majority of neighbour disputes are resolved successfully this way, helping neighbours to live more peaceful and stress-free lives. It also helps both parties understand each others’ point-of-view better.

What are the benefits of mediation?

The benefits of mediation are:

• You get to hear the other person’s feelings and concerns
• You are listened to and supported throughout the process
• You can start to feel in control of the situation again

What types of nuisance can be resolved by mediation?

Mediation can help you if you are experiencing disputes over things like:

• Noise
• Fences / boundaries
• Nuisance from children and young people
• Street parking
• Barking dogs
• Parties and loud music

If you have an issue that you would like to resolve and you feel that mediation may help you or for more information, please contact your Neighbourhood Officer on 0300 303 2500.