What is Anti-Social Behaviour?

Anti-Social Behaviour is anything intimidating or threatening, that scares you or affects your quality of life. This might be:

• Noise nuisance or rowdy behaviour
• Intimidation or harassment
• Aggressive or threatening language or behaviour
• Hate crime, including racist and homophobic abuse
• Dealing, buying or growing drugs in or around any of our homes
• Litter, rubbish and fly tipping
• Setting off fireworks late at night
• Graffiti, vandalism and criminal damage
• Uncontrolled pets and animals
• Use of property for criminal, immoral or other illegal purposes

How do I report Anti-Social Behaviour?

We encourage you to come forward and report any Anti-Social Behaviour to us. Your details will be kept confidential at all times. Here’s how to do it:

• Call us - you can contact your Neighbourhood Officer on 0300 303 2500 during office hours
• Online - you can report any issues here on Web4Residents using our Report ASB form or on www.swan.org.uk (click on ‘living with Swan’ and then ‘Anti-Social Behaviour’)
• You can write to or email your Neighbourhood Officer
• You can visit your local Swan office to speak to a member of the Neighbourhood Team
• You can report ASB out-of-hours on our help line 0800 075 6699

If you would like to find out who your Neighbourhood Officer is go to http://www.swan.org.uk and look under ‘Living with Swan’ and then ‘Your Housing Team.’

Remember that you can report incidents of Anti-Social Behaviour anonymously, but this will mean that you are not kept up-to-date on any action taken. It may also limit the action we can take.

If you feel you are suffering from Anti-Social Behaviour or you have witnessed someone causing Anti-Social Behaviour please get in touch. We are here to help.